> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiftsheet.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about Shiftsheet — the Australian timesheet app with RDO, TIL, Flexi Time, and Fair Work compliance support.

## General

<AccordionGroup>
  <Accordion title="What is Shiftsheet?">
    Shiftsheet is an Australian workforce management platform that lets employees log time, submit timesheets, manage leave, and track projects — and gives managers and admins the tools to approve, report, and invoice. It is built specifically for Australian workplaces, with native support for RDO (Rostered Day Off), Time in Lieu (TIL), Flexi Time, and Australian leave types.
  </Accordion>

  <Accordion title="Who is Shiftsheet for?">
    Shiftsheet is designed for Australian small-to-medium businesses, particularly those operating under Modern Awards or Enterprise Agreements that require overtime tracking, RDO accrual, or TIL management. It suits industries including construction, healthcare, professional services, retail, and government.
  </Accordion>

  <Accordion title="Is Shiftsheet available on mobile?">
    Yes. Shiftsheet is a web app that works on any mobile browser. Employees can log hours, submit timesheets, and request leave from their phone or tablet without installing anything.
  </Accordion>

  <Accordion title="How do employees get access?">
    Employees do not self-sign-up. A company admin invites them by email. They click the invite link, set a password, and their account is ready to use.
  </Accordion>
</AccordionGroup>

***

## Timesheets

<AccordionGroup>
  <Accordion title="How does timesheet submission and approval work?">
    Employees log their hours daily and submit entries to their manager. Managers review and approve or reject each entry. Approved entries are locked and used for reports, invoicing, and accrual calculations. Employees can withdraw a submission before it's approved if they need to make changes.
  </Accordion>

  <Accordion title="Can employees submit timesheets in bulk?">
    Yes. Employees can select multiple draft entries in the calendar and submit them all at once using the Submit Selected button, or use Submit All to submit every open draft for the period.
  </Accordion>

  <Accordion title="Can an employee log hours against multiple projects in one day?">
    Yes. Employees can add multiple time logs to a single day's entry, each linked to a different project and task.
  </Accordion>

  <Accordion title="What does the Overtime card show on the timesheet page?">
    The Overtime card shows hours logged above the employee's scheduled total for the current period. This is based on the work schedule assigned to the employee. If an employee is on a Flexible Schedule, the Overtime card is not shown.
  </Accordion>
</AccordionGroup>

***

## RDO, TIL & Flexi Time

<AccordionGroup>
  <Accordion title="Does Shiftsheet track RDOs (Rostered Days Off)?">
    Yes. Shiftsheet automatically calculates RDO accruals from approved overtime hours. Admins set the conversion rate (e.g., 8 hours of overtime = 1 RDO day) and threshold under Settings → Overtime & Accrual. Employees can then request RDO leave from the Leaves page.
  </Accordion>

  <Accordion title="Does Shiftsheet support Time in Lieu (TIL)?">
    Yes. Overtime hours can be configured to accrue as TIL instead of (or alongside) RDOs. TIL is tracked in hours and appears as a leave balance employees can draw on. Admins configure TIL under Settings → Overtime & Accrual.
  </Accordion>

  <Accordion title="Does Shiftsheet support Flexi Time?">
    Yes. Shiftsheet tracks Flexi Time as the difference between hours worked and hours scheduled. A positive Flexi balance means the employee has worked more than required and can take time off. Employees request Flexi leave through the Leaves page.
  </Accordion>

  <Accordion title="What is the difference between RDO and TIL?">
    RDO (Rostered Day Off) is typically governed by a Modern Award and accrues when total overtime hours reach a defined threshold — common in construction, government, and manufacturing. TIL (Time in Lieu) is a more flexible, hour-for-hour arrangement where any overtime worked converts directly to future time off. Shiftsheet supports both, and they can run simultaneously for different employee groups.
  </Accordion>

  <Accordion title="Do RDO and TIL balances update automatically?">
    Yes. Shiftsheet recalculates balances each time a timesheet entry is approved. No manual adjustment is needed unless an admin wants to make a correction.
  </Accordion>
</AccordionGroup>

***

## Leave

<AccordionGroup>
  <Accordion title="What leave types does Shiftsheet support?">
    Shiftsheet supports all standard Australian leave types: Annual Leave, Sick Leave, Personal Leave, Parental Leave, Compassionate Leave, Long Service Leave, as well as accrued types (RDO, TIL, Flexi Time). Admins can also create custom leave types for company-specific needs.
  </Accordion>

  <Accordion title="Can employees take half-day leave?">
    Yes, if your admin has enabled partial day leave in the company settings. When enabled, employees will see a half-day option in the leave request form.
  </Accordion>

  <Accordion title="Who approves leave requests?">
    Leave requests go to the employee's assigned manager by default. Admins can also change the approval mode to Admin Approval, Auto Approval, or Self Approval under Settings → Approval Settings.
  </Accordion>
</AccordionGroup>

***

## Schedules & Public Holidays

<AccordionGroup>
  <Accordion title="Does Shiftsheet support rotating work schedules?">
    Yes. Admins can create rotating schedules with custom cycle lengths (e.g., a 14-day fortnightly pattern). Different hours can be set for each day in the cycle. This is common for industries like healthcare, mining, and emergency services.
  </Accordion>

  <Accordion title="Does Shiftsheet handle Australian public holidays?">
    Yes. Admins can create public holiday calendars for each state and attach them to work schedules. Public holidays are automatically excluded from expected hours and can be configured to apply a multiplier for overtime calculations (e.g., double-time on public holidays).
  </Accordion>
</AccordionGroup>

***

## Reports & Compliance

<AccordionGroup>
  <Accordion title="Does Shiftsheet help with Fair Work Act compliance?">
    Shiftsheet includes Insight Rules — configurable automated flags that trigger when timesheet patterns may indicate compliance issues (e.g., excessive consecutive days worked, overtime above a weekly threshold). These appear as alerts on timesheet entries that managers and admins can review. The platform also maintains a full audit trail of all approvals and rejections.
  </Accordion>

  <Accordion title="Can I export timesheet data for payroll?">
    Yes. Reports can be downloaded as CSV from the Reports page. The export includes hours worked, labour costs, project allocation, and leave taken — ready to import into most Australian payroll tools.
  </Accordion>

  <Accordion title="Does Shiftsheet integrate with payroll software?">
    Shiftsheet currently exports CSV reports compatible with most payroll tools. A direct payroll integration is on the roadmap.
  </Accordion>
</AccordionGroup>

***

## Invoicing

<AccordionGroup>
  <Accordion title="Can Shiftsheet generate invoices?">
    Yes. Admins can generate invoices directly from approved timesheet data. Billable hours are pulled from entries linked to projects with billing rates configured. Invoices can be downloaded as PDF and sent to clients.
  </Accordion>

  <Accordion title="How are billing rates configured?">
    Billing rates follow a hierarchy: Task rate → Project rate → User rate → Company default rate. The most specific rate wins. This lets you have a default rate for the company while overriding it for specific projects or individual contractors.
  </Accordion>
</AccordionGroup>